Refund Policy
At Treasure Hut Gift Shop, we strive to ensure that every customer is satisfied with their purchase. However, we understand that occasionally, circumstances may arise where a refund is necessary. Please review our refund policy below:
- Eligibility for Refund:
– Refunds are eligible for items that are returned in their original condition, unused, and with all original packaging intact.
– Items must be returned within 2 days of the purchase date to be eligible for a refund.
– Personalized or customized items are not eligible for refunds unless they are faulty or damaged upon arrival.
- Refund Process:
– To initiate a refund, please contact our customer service team within 2 days of your purchase date.
– Provide your order number and details of the item(s) you wish to return.
– Our customer service team will provide you with instructions on how to return the item(s) to us.
- Inspection and Approval:
– Once we receive the returned item(s), our team will inspect them to ensure they meet our refund eligibility criteria.
– If the item(s) meet our criteria, we will process the refund to the original payment method used for the purchase.
– Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is faulty or damaged.
- Refund Exceptions:
– We reserve the right to deny a refund if the returned item(s) do not meet our eligibility criteria.
– Refunds will not be issued for items that have been used, damaged due to misuse, or are not in their original condition.
- Processing Time:
– Once your return is received and inspected, we will process your refund within 5-7 business days.
– The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
- Contact Information:
– If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team.
– You can reach us via email at support@treasurehut.in or by phone at +91 99702 36394
We appreciate your business and aim to provide you with the best shopping experience possible. Thank you for choosing Treasure Hut Gift Shop!